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Olive Union Return Policy

Returns

Products purchased through the Official Olive Union Website come with a 30-Day Return Period, active from the date of delivery. If 30 days have passed since delivery, unfortunately, we can’t offer you a full refund.

2-Week Trial products and their subsequent purchases are non-refundable and are not covered by the above policy. You will have the duration of the 2-Week Trial to decide if you want to keep the item. Once the time period has passed, if you have not reached out to us and arranged the return of the item, we will charge your payment method for the full amount.

If you purchased one of our products from a 3rd party vendor or website you will be subject to their specific return/refund policy and not Olive Unions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging. Any items that are damaged will not be eligible for a return.

To complete your return, we require a receipt or proof of purchase. To begin the refund process, please reach out to us at support_us@oliveunion.com.

There are certain situations where only partial refunds are granted.

  • Any item not in its original condition (damaged or missing parts for reasons not due to our error)
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support_us@oliveunion.com

Exchanges

We only replace items if they are defective or damaged under normal usage. Failure or damage caused by misuse, negligence, or improper repair/modification are not exchangeable. If you need to exchange it for the same item, send us an email at support_us@oliveunion.com.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.